Refund Policy

SAMZEN Return & Refund Policy

At SAMZEN, we take pride in our products and want you to be happy with your purchase. Our return policy varies by product type, so please read the details below.

Skincare Products

Due to the fresh, organic nature of our skincare products, they are non-returnable and non-refundable for health and safety reasons.

• What if my order arrives damaged or incorrect? We will gladly replace any item that arrives damaged, defective, or if you received the wrong product. Please contact us at sam@samzenskin.com within 7 days of receiving your order. Be sure to include your order number and a photo of the issue so we can make it right.

Have Questions?

Your satisfaction is important to us. If you have any questions, please don’t hesitate to contact us at sam@samzenskin.com. We're here to help!